Important information
Contact support before returning anything. Unauthorised shipments may be refused or delayed.
1. General information
Notify TTG SIGN promptly if you believe an order is incorrect, damaged or eligible for cancellation.
2. Custom-made products
Products manufactured to custom artwork, dimensions, colours or specifications are generally excluded from change-of-mind returns.
3. Standard items
Eligibility for unused standard items is confirmed by support before return authorisation.
4. Transit damage
Photograph the unopened packaging, shipping label and damage, then report it promptly with the order reference.
5. Return condition
Approved returns should be unused, complete and safely packed in their original or equivalent protective packaging.
6. Business orders
Business-to-business rights and remedies follow the accepted quotation and applicable agreement.
7. Contact
Email info@ttgsign.com before taking action. Final terms should be reviewed against the confirmed order documents.