How to request support
Keep your order reference and send clear photos or video showing the product, power supply and installation.
Before contacting us
Check the supplied operating and installation guidance and note when the issue first appeared.
What to include
Order reference, product photos, close-ups of the issue and a description of operating conditions.
Assessment
The team will review the information and confirm troubleshooting, replacement or other next steps where applicable.
Exclusions
Unauthorised modification, unsuitable installation, accidental damage and conditions outside the confirmed specification may not be covered.